By Steven Moskos, Director of Staffing & John Gargano, Director of Service.
Service is at the core of who we are at Great Performances, and an important component of what we look for when we hire anyone, from our back of house and administration teams to our front of house and service teams. At every level, we should have a service and hospitality mindset.
Alongside the event venue and décor, the service helps sets the tone for an event. When guests attend a Great Performances party, they should feel welcomed and taken care of by every member of our team. Steven Moskos, our director of staffing, and John Gargano, our director of service, work closely to ensure our service staff have the training they need to hone their hospitality instincts and deliver exemplary service.
“At Great Performances, everybody receives comprehensive training as part of our 360-degree approach to transformation,” comments Gargano.
Training begins at onboarding and continues throughout a staff member’s tenure at GP, whether they’re adding new skills, learning the ins and outs of an event venue, or changing positions. As we kick off each season, we’ll also host training sessions to reinforce the essential skills necessary to produce successful events and that help them progress in their careers. We also take the opportunity to train new Service Leads and Captains, who will be added to our roster of leadership throughout the upcoming season. New hires and captains will embark on training shifts at actual events, where they get to grow in their skills through practical experience.
“We pride ourselves on giving staff the keys to their own success,” Moskos shares. “Through these trainings, staff who want to grow with us are given the skills they need at every stage to excel.”
Off season training sessions are refresher courses and professional development courses including Buffet, Tasting, and Private Home Service Skills and venue-specific trainings.
Our training program comprises classroom-style instruction, hands-on practice sessions, and role-playing exercises that use real-world scenarios. Through repetition and employing a variety of techniques that appeal to different learning styles, we ensure that all team members acquire the skills and mindset to provide the highest levels of professional, friendly, and warm service.
Learning the basics of service and building muscle memory allows our staff to practice empathy, attentiveness, and adaptability as they interact with guests and encounter different situations. More than just training our team members on skills, we focus on the qualitative aspects that turn service into genuine hospitality. We encourage our staff to look for non-verbal cues that can help them anticipate client and guest needs and deliver an experience that exceeds their expectations.
Throughout the training, our service pillars of Presentation, Teamwork, Knowledge, Service, Leadership, and Personality are highlighted, all of which drive our mission at Great Performances: Unleash Joy through Genuine Hospitality.
We’re delighted to share that Liz Neumark, Founder & CEO of Great Performances, has been voted onto the Board of Directors of New York City Tourism + Conventions.
New York City Tourism + Conventions is the official destination marketing organization (DMO) and convention and visitors bureau (CVB) for all five boroughs of New York City. Their mission is to invite the world and energize NYC, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, business, and visitors.
Their focus on strategically driving leisure travel and business events in NYC have made a significant impact for their members and for NYC across all five boroughs. Their efforts across numerous communications channels have reached millions of travelers and potential visitors, helping drive an increase in conventions and tourism increasing leads and business for NYC.
In 2023, visitors who travelled 50 miles or more or spent one night in NYC increased to 61.8 million people, 93% of the record 2019 total. NYC is on track to welcome 64.5 million visitors in 2025 and to exceed pre-covid highs in 2025. This yields $74 billion in economic impact and 380,000 jobs.
A longtime member of the organization, Liz is proud to join a group of other industry leaders who are committed to the growth and success of NYC travel and tourism.
To learn more about the Board of Directors, please read the press release here and to learn more about the impact of NYC Tourism + Conventions, visit their website here.
Delicious Books to Celebrate Women’s History Month
By Solanki Roy, Executive Venue Chef
For Women’s History Month, Chef Solanki Roy shares some of the books that are on her shelf for reading – and re-reading! – and that have provided inspiration for her as a female chef.
I’m an ardent reader, and as a female chef in a male-dominated industry (26.9% of chefs in the US are female, while 73.1% are male), I’m thrilled to share some of my favorite books which talk about the historic impact of women in the culinary industry.
Tastemakers: Seven Immigrant Women who Revolutionized Food in America by Mayukh Sen
This book delves into the fascinating world of culinary influencers, exploring the stories behind some of the most iconic women who have shaped the way we eat, cook, and think about food. From renowned chefs and food writers to innovative entrepreneurs and cultural icons, this book uncovers the journeys, inspirations, and impact of these tastemakers on the culinary landscape.
Who Cooked the Last Supper: The Women’s History of the World by Rosalind Miles
“Who Cooked the Last Supper?” is a thought-provoking exploration of the often-overlooked role of women in the history of cooking and culinary traditions. Delving beyond the conventional narratives of famous male chefs and cookbook authors, this book uncovers the untold stories of women who have shaped the way we eat, cook, and think about food.
Drawing on a wealth of historical sources, “Who Cooked the Last Supper?” sheds light on the diverse roles that women have played in the kitchen, from home cooks and food artisans to professional chefs and entrepreneurs.
What She Ate: Six Remarkable Women and the Food That Tells Their Stories by Laura Shapiro
“What She Ate” focuses on a different woman from diverse backgrounds and time periods, spanning from historical figures to contemporary icons. Through meticulous research and vivid storytelling, readers are transported into the kitchens, dining rooms, and lives of these extraordinary women, gaining insight into their personalities, struggles, and triumphs.
From the extravagant feasts of Eleanor Roosevelt to the humble meals of Rosa Parks, “What She Ate” offers a window into the everyday rituals and extraordinary events that shaped these women’s relationships with food. Through their culinary choices, readers discover the cultural, social, and emotional significance of food in the lives of these women, revealing insights into their values, desires, and aspirations.
Lastly but most importantly my mother and my grandmother having profound influence on me subconsciously of how to cook with passion and love. They always told stories of the historic freedom movement in India, had intellectual discussions on science, economics, and arts and recited poetries of Rabindranath Tagore and Najrul Geeti while sipping on our flavorsome Chai or kneading on a dough of luchi. Food has been a universal love language.
Celebrating a Sustainable City
By Alison Pirie, Open House New York
Did you know there’s an apple orchard on top of the busiest convention center in the nation?
Most New Yorkers know Javits Center as a mammoth glass convention hall, but in recent years, renovations have transformed the site into a model of biodiversity and green infrastructure. It is now home to both trade shows and over 50 species of birds.
In addition to the apple orchard, North Javits, part of the $1.5 billion expansion of Javits Center, boasts a pollinator meadow and one-acre rooftop farm growing native plants that were once rooted on the very land where the Javits Center now stands.
Open House New York, a nonprofit known for unlocking the city’s hidden gems, invites you to celebrate this remarkable project at the Open City Benefit on April 18. At the event, the North Javits design-build team will be honored with the Open City Award for their pivotal role in shaping a greener, more sustainable future for our city.
Join hundreds of New Yorkers in the saw-toothed pavilion of North Javits for a festive evening of cocktails, farm-to-table dining, entertainment, and design tours, surrounded by a lush rooftop farm and spectacular skyline and river views.
Open City Benefit
Thursday, April 18, 2024
North Javits: Rooftop Pavilion and Farm
New York City
The Open City Benefit isn’t just an event—it makes possible Open House New York’s mission to unlock the city’s treasures for all to enjoy—including the beloved annual citywide festival OHNY Weekend. And it is a ton of fun.
Celebrating Our Employees at Our Holiday Party at Wollman Rink
As much as we love to Unleash Joy through Genuine Hospitality for our clients and their guests, we especially love to do it for and with each other. Each year we take a moment to celebrate each other at our holiday party, and this year, for the third year, we’ve held it at Wollman Rink.
It’s the perfect venue for a fun celebration of reconnecting with team members we may not see as often and enjoying moments of camaraderie as we take a spin (or a stumble!) across the ice.
Check out our gallery of photos below!
Celebrating Chinese New Year with Hugh
by Hugh Chan
This year, we celebrate the Year of the Dragon with a two-week celebration.
Our celebrations begin the night before, on Chinese New Year Eve. On this night, everyone from the family travels home to gather for a reunion complete with a huge meal. My mother would have spent the day preparing the Chinese New Year Eve dinner and the food for the following day.
We would have dishes that symbolize good luck and fortune. A staple with almost all families is black moss, which translates in Chinese to Fat Choy which means Good Fortune, and Dried Oysters, which translates to Ho See meaning Good Deeds / Good News / Prosperity.
At the end of the night, the elders of the family will give us a Red Envelope to put under our pillows before our sleep. The Red Envelopes contain money, and putting them under our pillows before we sleep represents ending the year with Good Fortune.
The next day, my mom wakes up at 5am to start cooking all the food she prepared from the night before. Once the meal is ready and placed on the dining table in a big feast, we join together to light incense and burn papers to welcome the gods and ancestors to eat first.
The first meal of the day will be all vegetarian dishes including vermicelli noodles, mushrooms, black bean with tofu, cooked cabbage, and more.
Then anyone who is not married will go to the married members of the family to wish them good luck and share blessings. In return, they’ll receive a Red Envelope for Good Fortune, symbolizing starting the year with Good Fortune.
After the first meal, you can eat meat throughout the rest of the day. Dishes include white rice; a whole steamed chicken; roasted pig; stir fry vermicelli noodles with mushrooms, tofu, and black beans; and stir fry cauliflower.
Other traditions we uphold include not sweeping or taking out the garbage for five days, as it’s believed if you do so, you’re sweeping out good luck and wealth from your home. You also can’t use knives or scissors as it can lead to bad luck.
Sharing Our Love Through Food
by Michelle Altman and Josh Stern
From the moment we landed on doing our wedding at Wave Hill with Great Performances, we would convene for dinner and discuss work and this crazy thing coming up…our wedding! For years Josh has been a member of a CSA in Brooklyn. Coming together and figuring out the best use of whatever was in season was not only fun, but also helped us eat our way through the wedding planning. Whittling down our invite list while figuring out what to do with carrots, leeks and asparagus. Preparing for our combined bachelor/bachelorette weekend while chomping many lettuces, chard, herbs. And sitting there biting fingernails in the final countdown with an overflowing fridge of bursting tomatoes.
We still use cooking and food as a time to reconnect, laugh, and talk through whatever might be weighing on us. And as the wedding planning vacuum has taken hold, planning and cooking meals has become a daily way to share our love for each other. As the work day winds down, the ‘what are you thinking for dinner?’ text is a mainstay. Sometimes it’s, ‘What are you in the mood for?’ or, ‘I’m home first so I can start din!’ or ‘Are you eating rice this week?’ but no matter what starts the conversation, thinking about food always means thinking about each other.
We pretty naturally split cooking, both of us love the process and the result of making something for each other, to share. A lot of what makes meals memorable and full of love is putting in that extra step or homemade touch. As the winter rages on, we have been making a lot of homemade broth from veggie scraps we accumulate during the week — a tip Josh picked up from the cookbook Sylvia’s Table by Liz Neumark. It’s a really sustainable and thoughtful way to add depth to a meal. The process reminds us of our wedding, actually, not because we had soup (we didn’t) but because there was no team more thoughtful in their small, medium, and big touches than Great Performances. It’s very easy to get caught up thinking about how others will experience your wedding while planning, but Great Performances made sure WE had the best time at our wedding. Not once was a drink missing from our hands or a grumble in our stomachs. And it didn’t stop at the food! After a tropical storm swept in and left Michelle with a wet train (oh no!), one of Great Performances’ magical fairies (aka staff) swooped in and helped pin the dress into a perfect bustle, while her sweet GP sidekicks poured us champagne and brought us trays with two of every appetizer. Never did we imagine or expect that when we chose the delicious seared tuna appetizer, that GP would be serving it to us while simultaneously jerry-rigging Michelle’s wedding dress into a gorgeous, totally incognito bustle. Miraculous. Incredible. Unforgettable. Are we talking about the tuna? The staff? It’s hard to tell!!! We barely know…
We wanted the food at our wedding to celebrate our love as well as share it. From the minute people walked in the door, they were greeted with a bright, sweet beverage. How would the contrasting pink of the beverage look against the background of the venue? We were floored that GP seemed genuinely as interested as we were to talk about a detail as minute as this. But they did! To celebrate Michelle’s Persian ethnicity, the team set up a Persian tea table stocked with dried fruits, nuts, and Persian cookies. Great Performances made sure the table looked and felt exactly as we envisioned and it’s something we’ll never forget. Sending our family and friends off at the end of the night with VERY full bellies was also something we wanted, and Great Performances had the genius idea to pull out their classic soft pretzel machine and hand those out, as well as Greenberg’s Black and White cookies, to each guest on their way to their cars. They cared as much as we did about our wedding, which seems hard to believe because we cared a LOT.
Even though the wedding is over, we’re still showing our care, love, and compassion for each other through food. For Valentine’s Day, we plan to stay in and recreate one of our favorite restaurant dishes at the moment, the Green Curry Mussels from Greenpoint Fish and Lobster (huge shoutout to them). Instead of going to the restaurant, we’ll pick up mussels from their fish market instead! Even though we could easily spend this special night at one of their dimly-lit-to-perfection high top tables, it’s much more appealing to us to clean and steam the mussels together over a glass of wine and the new André 300 flute album because it’s something we can do for each other with each other. There’s little else outside of food that provides this opportunity as often or as richly as food does. Happy Valentine’s!
JANUARY FOOD FESTIVAL: EMBRACE HOT SPICES AND SEASONINGS
Hot spices and seasonings add a new dimension to meals, in addition to having many health benefits.
Spicy ingredients include red pepper flakes, paprika, smoked paprika, cayenne, ginger, cinnamon, curry powder, black pepper, harissa, and hot sauces and are incredibly versatile. From sweets (cinnamon hot chocolate?) to savory dishes, spicy ingredients can transform a dish.
This month we’re sharing a recipe for chili seasonings that you can prepare in advance and keep in an airtight container for the times you want to add a little extra heat and flavor to soups, stews, and other dishes. We love it in Chef Andrew’s Vegan Chili – perfect for Veganuary!
Vegan Chili Recipe
by Andrew Smith, Culinary Director
INGREDIENTS
Chili Seasoning
- salt
- chili powder
- granulated onion
- granulated garlic
- cumin
Chili
- 1 small red onion, diced
- 3 cloves garlic, minced
- 2 Tbsp oil
- 3 15oz cans black beans, drained and rinsed
- 1 cup Brooklyn lager
- 4 cups vegetable stock
- 1 14.5oz can diced tomatoes
- 2 Tbsp Chili Seasoning
PROCEDURE
- Heat oil in a heavy bottomed, 6 qt pot on medium heat. Add onions and garlic and sweat till onions have become translucent.
- Add seasoning mix and stir till fragrant.
- Deglaze with beer, scraping up fond and stirring until reduced to au sec (nearly dry), then add stock, tomatoes, and black beans.
- Simmer over low heat, stirring occasionally, for about one hour or until liquids have reduced to chili-like consistency.
- Season to taste and remove from heat. Serve with your favorite chili garnishes.
More Food Festival Recipes
CELEBRATING CREATIVITY: THE 2023 GREAT PERFORMANCES ARTIST FELLOWSHIP AWARDS WINNERS
By Great Performances
We’re thrilled to announce the winners of our 2023 Great Performances Artist Fellowship Awards.
On Tuesday, December 12, we unveiled the winners at a ceremony held at our own Mae Mae Café and Plant Shop in the Bronx. The awards, four $5,000 grants, were presented to members of our staff to help foster their artistic dreams and pursue their creative careers.
The Awardees and Their Inspiring Projects
Jonathan Lauture: Igniting Imagination Through Music
Lauture, inspired by the birth of his son and his background in music production, founded Johnny’s Way—a children’s media company. His animated YouTube series educates and entertains kids through music, and he has plans to expand the series, publish a second children’s book, and enhance the brand’s visibility.
Check out his first book here
Check out Jonny’s Way youtube channel:
Aubrey Hunt: Flight of Lessons, Self-Love, and Healing
Hunt’s project takes flight from an awe-inspiring moment during a Jazz at Lincoln Center event. Observing a flock of pigeons, he was inspired to create a book about life lessons, self-love, and healing. The grant will support collaboration with a professional writer and illustrator for digital and print publication.
Iyana Shelby: Art You Can Feel: Navigating Grief Through Multimedia
Shelby’s project, “Art You Can Feel,” emerged from the profound loss of her mother during the pandemic. It explores the tapestry of human emotions through a multimedia art display, capturing the collective journey of processing grief. The grant will cover outreach, marketing, art creation, and eventual presentation.
Amir Windley: Ties That Choke: Exploring Childhood Friendships on Film
A former aspiring actor turned director, Windley harnessed his creativity and experience for a project, “Ties That Choke,” that delves into the unbreakable bond of childhood friendships. Having won Best Director in the Film Connection program’s 48-hour film challenge, the grant will support the creation of this compelling narrative.
Check out some of Amir Windley’s work:
The judging panel consisted of esteemed figures from prestigious cultural entities from across New York:
- Heather Lubov, executive director, City Parks Foundation
- Viviana Bianchi, executive director, The Bronx Council of the Arts
- Angela Vallot, consultant, Entrepreneur
- Klaudio Rodriguez, executive director, The Bronx Museum of the Arts
The Great Performances Artist Fellowship Awards serves as a testament to GP’s enduring mission to empower individuals in the arts. We look forward to following these talented individuals as they pursue their creative dreams and seeing the impact of the grant. Our commitment to supporting the arts remains at the core of our values, echoing our roots in providing flexible, part-time employment to support people’s artistic careers.
A DELICIOUS COLLABORATION: GREAT PERFORMANCES X MOMOFUKU
By Great Performances
Great Performances and Momofuku have partnered to offer an exclusive selection of Momofuku classics, inspired by the critically acclaimed dishes from across Momofuku’s collection of restaurants.
New York City is a food lover’s and a food explorer’s dream, offering an incredible array of cuisines and flavors. Through our People’s Kitchen program at Great Performances, we’ve worked to showcase the delicious diversity of New York City flavors by partnering with restaurants and chefs to bring their food to our cafes, our events, and to your tables.
Our latest and most exciting partnership to date is with Momofuku, the iconic restaurant founded by David Chang in 2004. Working closely with the team at Momofuku, we’ve learned their recipes and crafted a station full of mouthwatering—and sometimes mouth-tingling—flavors that are sure to be a hit at any event.
Liz Neumark, our CEO and Founder, shares, “Momofuku represents the energetic and constantly evolving spirit of New York. Bringing that spirit to our guests is a fabulous opportunity to expand our offerings while giving Momofuku a way to come to the party!”
The Menu
Raw Bar
- Oysters with Kombu Mignonette, Kimchi Vinegar
- Jonah Crab Claws with Yuzu Mayo
- Poached Shrimp Cocktail with Momofuku Cocktail Sauce
Kimbap
all include a base with sushi rice, nori, oshinko, cucumber, avocado, spinach, yamagubo
- Spicy Tuna
- Spicy Scallop
- Ginger Scallion Bass
Bing Bread & Dips
Momofuku’s signature Bing Bread recipe served with the following Dips:
- Cultured Butter with Caviar
- Cultured Butter with Honey & Truffle
- Tingly Lamb with Mint & Sichuan Peppercorn
- Smoked Eggplant with Pine Nuts
Bao Buns
- Pork Belly with Hoisin, Scallions, & Cucumber
- Shiitake with Hoisin, Scallions, & Cucumber
- Brisket with Iceberg & Pickled Onions
- Korean Fried Chicken with White Sauce
Noodles
- Ginger Scallion Noodles with Pickled Shiitake
- Chilled Spicy Noodles with Sausage & Thai Basil
Rice Cakes
- Spicy Pork with Sichuan Peppercorns & Chinese Broccoli
- Cacio E Pepe with Winter Truffle
- Wagyu Ragu with Sweet Soy & Jalapeno
Whether it’s a corporate gathering, a wedding celebration, or a charity event, our partnership with Momofuku elevates your experience. Imagine your guests indulging in iconic Momofuku dishes, creating lasting memories that revolve around good food and great company.
About Momofuku
Founded in 2004 by chef David Chang, Momofuku has been a trailblazer in contemporary Asian-American cuisine. With accolades like “the rise of contemporary Asian-American cuisine” by The New York Times and being named the “most important restaurant in America” by Bon Appétit magazine, Momofuku brings a touch of culinary magic to your events.
For more information on how Momofuku-designed dishes can be part of your Great Performances’ catered event, contact us today!